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Published
5. April 2022
Location
Denmark
Category
City
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Description

Imagine a future where you’re part of a passionate IT department and deliver regional and global IT services and products to our internal customers
Join us in this role where you as an IT Service Delivery Manager in Ørsted will focus on customer satisfaction by engaging in continuous dialogue through your interaction with our business stakeholders on a local, regional, and global basis. As part of building a relationship with the business, you’ll help build and provide relevant performance reporting, resolve complaints, raise attention, and anchor issues in our agile product lines. You will be core in bridging Ørsted business and IT, working to support one of our agile release trains towards offshore business to support operational excellence across the whole business.
Welcome to Center of Excellence Service Delivery Management
You’ll be part of a global team where you, together with your colleagues in Malaysia, Poland, the US, and Denmark, will help to ensure that products and services are delivered to business, according to agreement (SLA´s), as well as increase the operational maturity across our IT service areas. We’re a diverse mix of Service Delivery and Transitions Managers and our primary focus for this position is to help develop and further strengthen our setup as it relates to application development and IT Service deliveries.
You’ll play an important role in:
being responsible for establishing a good relationship with key business stakeholders
ensuring organisational focus on issues raised by the business to achieve a high level of satisfaction
acting and responding as the go-to person for the business on a broad scope of IT enquiries and issues, tapping into customer needs and opportunities for supporting the business, as well as assisting in setting requirements
performing IT service performance reviews with the business, and bringing in regional and local gabs and issues to corporate IT
contributing to enforcing that the delivery of services is done according to processes and expected performance measures, incl. incident, change, and problem management
leading initiatives to improve on operational maturity and increase the quality of IT service delivery.
To succeed in the role, you:
have some years of experience in a role as Service Delivery Manager, IT management consultant, or a similar role at enterprise level in an organisation
have a consultancy mindset with the flexibility of driving tasks of different characters, combining people skills and IT knowledge with focus on business value in an agile environment
have experience in collaborating with both infrastructure and application management specialists, as well as communicating efficiently with management and specialists on different levels
have very strong communication, collaboration, and stakeholder management skills
have good delivery management, service management and leadership skills, a strong customer mindset, and a high degree of flexibility in helping your colleagues to ensure success as a team.
Join a world leader in green energy
Ørsted is a global leader in offshore wind energy and ranked the world’s most sustainable energy company. To be a frontrunner, we invest significantly in employee development, and from the moment you join us, we’ll support your personal and professional growth. Here, you’ll get the opportunities that will unleash your full potential, and you’ll experience a collaborative, diverse, and dynamic work environment.
Shape the future with us
Send your application to us no later than 16 April 2022. We’ll be conducting interviews on a continuous basis. If you need to request any adjustments to working practices, working patterns, or the assessment process we're happy to discuss alternative arrangements.
Please don’t hesitate to contact Dorte Rasmussen, Head of Service Delivery Management CoE, on +4599559064 from 15:00-17:00 CET from 16-21 March and 4-16 April, and Ulf Krebs Helenius, Service Delivery Manager on +4599555825 from 22 March to 3 April, if you’d like to know more about the position.
Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.
About the job
Application deadline:

16 April 2022, 23:59 CET
Country: Denmark, Poland
Location: Gentofte, Skærbæk, Warsaw
Working hours: Full-time
Employment type: Permanent
Contact person
Dorte Rasmussen
Head of Service Delivery Management CoE
+4599559064About Ørsted
6,800 employees worldwide.
Headquartered in Denmark and located in 13 countries.
Ørsted develops, constructs and operates offshore and onshore wind farms, solar farms, energy storage facilities, and bioenergy plants, and provides energy products to its customers.
Our vision is to create a world that runs entirely on green energy.
An inclusive team
Ørsted wants all employees to have the same opportunities for impact and growth, regardless of age, nationality, disability, ethnicity, gender, sexual orientation, or beliefs. We’re committed to secure an inclusive work environment characterised by a respect for all people so everyone feels free to openly share their input and ideas.
What we offer
Very high employee satisfaction and motivation
Continuous learning and development for all employees
An innovative environment that encourages diverse perspectives
Purpose-driven, innovative environment

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