Description
Simplify work life. Achieve more. Our mission is to simplify HR and payroll administration, and empower you with useful information so that you can invest more in people. Our values bind us together as one company as they shape the way we behave towards each other, our customers and our partners across the markets we serve. We believe that everyone matters in this company and that no one person is better than another. We dare to aim high! #bestingmyself is everyone’s motto because we give the best version of ourselves to the team. We believe that the best results are achieved, not by being the best in the team but by bringing the best out of your team, and supporting each other across the finish line. This is true team spirit. We are a leading service provider of Human Capital Management (HCM) solutions across Europe, serving more than 1.5 million employees monthly with an annual revenue of 77 million Euros (2019). We hold #1 or #2 positions in most of our markets. Our consultants have more than 20 years of experience in transforming HR with our clients.
Are you passionate about customer satisfaction and always willing to deliver best services? Do you have experience in service management, outsourcing, team management and/or payroll? Join enthusiastic team Zalaris and work with our exciting clients. You will be leading a team of 3-5 Payroll Administrators ensuring service delivery to customers according to agreement and customer and internal expectations.
Your responsibilities as a Service Delivery Manager
Acting as a single point of contact for our client’s key stake holder / partner manager, empowering best possible customer experience and high-quality service delivery
Managing your own customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer’s service delivery across our nearshore and offshore service centers
Ensure that services are delivered according to SLA’s; monitor, report and analyze KPI’s regarding service excellence and customer satisfaction, leading development activities upon these topics
Budgeting, forecasting and monitoring your own client’s service financials
Support the efficient change management, and manage testings and transfers to production for changes and improvements of payroll system
Ensure that Zalaris relevant controls and policies are implemented and followed
Proactively drive RPA/automation and near/offshoring transition activities and cost efficiency improvements for your clients
Promote internal co-operation with other Zalaris functions and sites
Develop, support and motivate your team members and drive engagement
Participate the work for local management team, contribute our planning on country level and common activities
Skills to help you succeed
Strong people management and leadership skills and a genuine interest in contributing to developing people
Business minded and alert to customer's needs and expectations
Proactive in cooperation with other team members and management
Good interpersonal, communication and negotiation skills
Ability to prioritize, plan and structure daily work
Capability to convert issues and requirements into solutions and business opportunities
Fluent Finnish and very good spoken and written English skills are required
As a bonus you could be experienced in using modern Payroll and HR technology, preferably SAP HCM, SuccessFactors, Workday, etc.
You are fluent with MS Office tools, can prepare informative powerpoint slides and it helps if you’re nerdy enough to work with Pivots and VLOOKUPs in Excel
For the last but not the least – we expect you to have fun along the way, empower the team members and colleagues and focus on success also when things get hectic
Education & Experience requirements
Master or bachelor’s degree e.g. in Finance and Accounting or Business Administration
Previous work experience with BPO and Payroll services, customer service, and/or team management
Experience in working with SAP system and/or payroll and HCM systems
Experience in team management
What we can offer to you
Multicultural working environment in a successful global company
Small but professional local entity, easy to adopt in
High profile customers, and friendly and supportive colleagues, fun to work with
Growth and development opportunities in a high-tech BPO company
Flexible working conditions
Competitive compensation and benefits package
For more information on the position, please contact our Head of Operations Katri Laatu by e-mail (katri.laatu@zalaris.com) or by phone on Mon 12.10. between 15-16 or Fri 16.10. between 9-10 (+358503866215).