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14. March 2022
3. April 2022
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Helsinki, FI FI
Reference No: 1014
Office Type: Flexible
Type: full-time
At Zalaris, we simplify HR and payroll administration, empower our customers with useful information so that they can invest more in their people. Our consultants have more than 20 years of experience in transforming HR with our clients. We have three values that guide the way we work:Everyone matters. We believe that no one person is better than another.Aiming high. We dare to aim high, #bestingmyself is everyone’s motto because we give the best version of ourselves to the team.Team spirit. We believe that the best results are achieved not by being the best in the team but by bringing the best out of your team and supporting each other across the finish line.Position Summary

Are you passionate about customer satisfaction? Are you interested in helping companies simplify their work life and achieve more? Are you looking for an attractive opportunity to work with a dynamic team and best professionals in an organization where we aim high, nurture teamwork and where everyone matters? Join the enthusiastic team Zalaris to work with our global payroll customers. We have service centers at Helsinki and Jyväskylä, but we are accepting applications also from candidates e.g. from Turku or Tampere area. Zalaris is an SAP Gold Partner and one of the leading SAP SuccessFactors partners in Europe, with an extensive number of cloud HCM and payroll BPO customers.

Your responsibilities as a Service Delivery Manager
Acting as a single point of contact for our client’s key stake holder / partner manager, empowering best possible customer experience and high-quality service deliveryManaging your own customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer’s service delivery across our nearshore and offshore service centersEnsure that services are delivered according to SLA’s; monitor, report and analyze KPI’s regarding service excellence and customer satisfaction, leading development activities upon these topicsBudgeting, forecasting and monitoring your own client’s service financialsSupport the efficient change management, manage testings, deployments and improvements of payroll systemEnsure that Zalaris relevant controls and policies are implemented and followedProactively drive RPA/automation and near/offshoring transition activities as well as other cost efficiency improvements for your clientsPromote internal co-operation with other Zalaris functions and sitesDevelop, support and motivate your team members and drive engagementParticipate the work for local management team, contribute our planning on country level and common activities

Skills to help you succeed
Strong people management and leadership skills and a genuine interest in contributing to people developmentBeing business minded and alert to customer's needs and expectationsProactiveness in cooperation with other team members and managementGood interpersonal, communication and negotiation skillsAbility to prioritize, plan and structure the work towards targetsCapability to convert issues and requirements into solutions and business opportunitiesYou are fluent with MS Office tools, can prepare informative powerpoint slides and it helps if you’re nerdy enough to work with Pivots and VLOOKUPs in ExcelFor the last but not the least – we expect you to have fun along the way, empower the team members and colleagues and focus on success also when things get hectic.
Education & Experience requirements
Master or bachelor’s degree e.g. in Finance and Accounting or Business AdministrationPrevious work experience with BPO and Payroll services, customer service, and/or team managementExperience in working with modern Payroll and HR technology, preferably SAP HCM, SuccessFactors, Workday, etc.Fluent Finnish and very good spoken and written English skills are required
What we can offer to you
International working environment in a successful global companyCosy but professional local home base, easy to adopt inFront row seats in exciting business journey with high profile customersFriendly and supportive colleagues, fun to work withGrowth and development opportunities in a high-tech BPO companyFlexible working conditions (e.g. remote work)Competitive compensation and benefits packageInterested? Apply now and join #teamZalaris!
We start the interviews and continue with the process as soon as eligible candidates have applied. For more information on the position, please contact our Head of Operations Katri Laatu by e-mail (katri.laatu@zalaris.com) or by phone on (+358503866215).Apply now and join #teamZalaris!

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