Description
Job Purpose The objective of the Sales & Key Account Manager – Naval position is to preserve customer loyalty by focusing effort on improving customer success / satisfaction with Kongsberg Maritime’s products, systems and services with a focus on the strategic alliance with Huntington Ingalls Industries (HII). The aim is to grow the business by taking a proactive and “partnering” approach towards HII.
The Sales & Key Account Manager – Naval will be the focal point for HII related to new initiatives around Unmanned Vessels (both Surface and Underwater) for Kongsberg Maritime systems and products to ensure optimum system performance and value to the customer over the long term.Key Accountabilities
Carry out necessary improvements to after-market sales and delivery processes and proceduresRequest for necessary assistance from other departments to improve KM productsCollaborate closely with the Americas Sales team to achieve optimal customer coverageVisit customers on a regular basis in close cooperation with Sales ManagersProactively assess customer base to identify technical or support issues that could be impeding customer’s experience with KongsbergPromote value-added services / software and add-on products to enhance performance and maximize value to the customer for the near and long term, for example: training, service agreements, upgrades and enabling technology for remote and autonomous applicationsProvide market intelligence on sales / upgrade opportunitiesWork closely with our technical departments and Product Centers to become familiar with Kongsberg Maritime’s wide range of products for the naval market segmentSupport marketing campaigns to promote new technology, solutions, applications by making presentations or demonstrations for customers at industry eventsProvide technical sales support, analysis of customer requirements and competitive comparisonsTake on technical challenges and support testing and analysis to resolve customer issues and improve our products by working directly with the product centersProactively inform customers about KM product lifecycle status including product obsolescence, system improvements and recommended upgradesUtilize Kongsberg Sales and Support CRM system to track opportunities and customer interactionsNegotiate, monitor and provide feedback on service and maintenance agreementsSupport product sales through Resellers and OEM customersPrepare and follow up after-market sales quotationsAbility to work from home if required25 to 50% travel domestic & international is possible
Key Experiences and any Qualification Requirements We are looking for self-driven, quality-minded professional with a proven track record of success dealing directly with end customers in the maritime sector.
Minimum four-year college degree in science or engineering.Technical background in ocean science, i.e., hydrography, oceanography, or geophysical survey, etc.Project management, customer support, training or field operations experience.Strong interpersonal and communication skillsFocus on fulfilling the customer’s needs and expectationsExperience working on US Government contractsExperience using or supporting KM products or competing products (Plus)Previous sales experience (Plus)Determined – do whatever it takes to get the job doneReliable – penchant for timely follow-up on deadlines without constant supervisionInnovative - continuously improving processesCollaborative - able to motivate and cooperate with employees on all levels in the business