Imagine a future where you’re part of a team that provides incident management, first and second-line on-site IT support, and asset management regarding IT
Join us in this role where you’ll provide on-site support for our users in East Denmark, meeting them either at our support counter or at their workplace, including at power plants, operation and maintenance sites for wind farms, and local sites. We provide device support for our end users, typically relating to laptops, mobile phones, and tablets, but we also build stationary workstations designed for specific tasks. You’ll often be introduced to new systems and solutions, and you’ll have a high degree of influence on these.
Welcome to Digital Device Services
You’ll be part of Digital Device Services where you, together with your colleagues, will deliver IT support and device services in 12 countries. Each country has its own primary support team, but we have a lot of virtual cooperation, as well as competence and team meetings with all our member groups. You’ll be part of a work-rotation scheme and switch between different roles in the team: on some days, you’ll need to drive out to meet and support users on-site; on other days, you’ll provide support at the counter or prepare equipment for new employees.
You’ll play an important role in:
primarily helping our employees with on-site support for their different hardware and light software support needs
solving first and second-level incidents and responding to service requests from our service management systems
providing walk-in support for our employees at their workplace (both Danish and international users)
preparing IT equipment for new employees
securing a high level of user satisfaction through customer orientation and a customer-service mindset.
To succeed in the role, you:
have a technical degree and background in IT, such as IT supporter, data technician, or similar
are technically minded and used to providing technical support regarding PCs, mobile phones, and iPads (iOS)
have knowledge of and experience with installing laptops using SCCM, MS Office 365, Windows 10., and support of AV systems
speak and write English at business level
possess good communication skills and can explain complex technical issues in an easily understandable way.
Join a world leader in green energy
Ørsted is a global leader in offshore wind energy and ranked the world’s most sustainable energy company. To be a frontrunner, we invest significantly in employee development, and from the moment you join us, we’ll support your personal and professional growth. Here, you’ll get the opportunities that will unleash your full potential, and you’ll experience a collaborative, diverse, and dynamic work environment.
Shape the future with us
Send your application to us no later than 23 April 2022. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Please don’t hesitate to contact Per T. Larsen, Head of Service & Support CE CC, on +4599556724 on Mondays and Wednesdays from 08:00-16:00 GMT (GMT Standard Time), if you’d like to know more about the position.
If you need to request any adjustments to working practices, working patterns, or the assessment process we're happy to discuss alternative arrangements.
We offer a flexible workplace, and, in this position, you’ll be working in an office-based set-up.
Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.
About the job
23 April 2022, 23:59 CEST
Working hours: Full-time
Employment type: Permanent
Per T. Larsen
Head of Service & Support CE CC
6,800 employees worldwide.
Headquartered in Denmark and located in 13 countries.
Ørsted develops, constructs and operates offshore and onshore wind farms, solar farms, energy storage facilities, and bioenergy plants, and provides energy products to its customers.
Our vision is to create a world that runs entirely on green energy.
An inclusive team
Ørsted wants all employees to have the same opportunities for impact and growth, regardless of age, nationality, disability, ethnicity, gender, sexual orientation, or beliefs. We’re committed to secure an inclusive work environment characterised by a respect for all people so everyone feels free to openly share their input and ideas.
What we offer
Very high employee satisfaction and motivation
Continuous learning and development for all employees
An innovative environment that encourages diverse perspectives
Pension scheme, health insurance and five weeks of holiday plus 10 paid days off*
Pension scheme, health insurance and five weeks of holiday entitled by the Danish Holiday Act. In addition to the five weeks of holiday, you’ll also receive a total of 10 paid days off for holiday purposes and fixed holidays per holiday year. For new employees, the allocation of paid holidays is made on a pro rata basis, depending on the date of employment. Student assistants will receive 12,5% of your salary in holiday pay instead.