In Maersk we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
As Customer Success Partner you are responsible for developing customer relationships that promote retention and loyalty. You will work actively together with the Country and Area Sales Teams to ensure that assigned customers achieve their expected business outcomes with our Maersk solutions.
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment.
Maersk employees represent an expansive cross-section of modern professionals.
Our employees include Engineers, Geologists, Logistics, IT, Legal and HR specialists, Maritime Officers, Seafarers and administrative staff, to name just some.
At Maersk, we make it our business to make sure that people with the right combination of experience, energy and ambition are given the opportunity to advance and develop throughout their careers.
Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.
Ensure internal alignment on customer’s goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers
Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competetive offer is submitted to the customers
Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders
Timely contract renewals & contract management
We are looking for
Experience in account management execution
Commercial knowledge and interest
Excellent communication skills
Relationship building skills, both with customers but also internal stakeholders
High-level logistics product understanding including how it solves different customer pains