Are you motivated by ensuring first class customer experiences? Do you have experience with customer management from an international organisation combined with technical and commercial insight? If yes, you might be the new Customer Manager we are looking for, for Service Offshore in Vestas.Region NCE > Service Offshore NCE-> Customer & Contract Management
The Customer & Contract Management department is responsible for ensuring a first-class customer experience when receiving services from Vestas Offshore Service. The department is part of the Offshore Service organisation in the Vestas NCE Region. The Offshore Service organisation bears the consolidated P&L responsibility for the region. Here you become part of a committed team of >500 colleagues who on a daily basis work on delivering Offshore Services to our trusted customers. This includes everything from strategy work, operational excellence, Health & Safety, technical case handling to delivering the services on the wind turbines offshore from one of our service vessels.
As a Customer Manager you are the customers’ primary point of contact in relation to commercial, contractual and major operational issues under the Service Agreement. Your responsibilities include:
Manage meetings with the customer and ensure a first class customer experience
Build and maintain excellent customer relations based on trust and value creation
Secure that the organization is fully aware of contractual obligations and consequences of non-compliance according to Service Agreement
Handling of commercial and contractual issues in relation to Service Agreement
Overall responsible for reporting turbine performance towards the customer
Contribute to new Service Agreements and renewal of existing Service Agreements as well as to the continuous development of the service organisation
Contact to customers in relation to major operational issues and acting as Customer Portal Coordinator
The ideal candidate is expected to have the following qualifications:
Educational background at Bachelor’s or Master’s level within a commercial or technical field
Experience from a previous role as customer manager or similar managing customer relations in a complex organization
Experience from the wind industry
A solid commercial and business insightCompetencies
We envision that you have the following personal skills:
Ability to build strong relations
Solid communication skills and ability to listen
Holistic understanding of how value is created
Outgoing personality and a customer minded attitude
Structured approach to your work
What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service strategy. You will become part of a dedicated team in a highly professional environment with a strong technical commitment.
Your primary work location is at our office in Aarhus, Denmark, Warrington UK or Hamburg, Germany.
We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before April 25th 2022.
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else.
Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do.
At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.
Learn more about Vestas at www.vestas.com and follow us on our social media channels.