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8. May 2022
7. June 2022
United Kingdom
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Join a team recognized for leadership, innovation and diversity

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will be responsible for providing post-sales service and support to our Dealer, Partner Channels and End-User Customers. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. Maintain high level knowledge of Honeywell’s HBT systems hardware and software platforms. You will act as an escalation point for Service Engineers, Technical Support, and other stakeholders. Support other engineers in troubleshooting.

Key Responsibilities

  • Technical Support for all in country customers
  • Validate customer request
  • Educate customer and field technicians
  • Write documentation used by field technicians
  • Ensure Right and Fast Delivery
  • Proactively recommends potential quality and efficiency improvement within service team
  • Complies with Corporate, Local, Health, Safety and Environmental regulations

Must Have

  • Minimum 3 years of experience in Building technology systems (Security control systems)
  • English, Danish, Norwegian, Swedish, Finish language fluency
  • Previous customer service experience
  • Previous technical/installation experience

We Value

  • Knowledge in Microsoft Server, Windows applications, and Active Directory management
  • Strong knowledge In Networking, Windows and SQL Server
  • Good organizational, written, and oral communication
  • Good presentation skills
  • Ability to work independently

Travel Requirements: 50% minimum

Bachelor’s degree in Technical field (mechanical, electrical, electronics, automation) (Advantageous)

Additional Information

  • JOB ID: req349394
  • Category: Customer Experience
  • Location: Solbråveien 23,Asker,AKERSHUS,1383,Norway
  • Nonexempt


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