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Published
9. May 2022
Location
Norway
Job Type
Page Views
1

Description

Looking for action? Are you our new NOC Shift Operator in Nittedal Teleport?

Nittedal Teleport, operated by Telenor Satellite (TS) is located just north of Oslo and is the largest one in Northern Europe. The teleport delivers TV/multimedia encoding, contribution and distribution services, as well as Ka- and Ku-band Data Services offering of maritime and land based solutions.

In our Network Operation Centre (NOC) we operate, monitor and manage Telenor Satellite’s entire service portfolio 24/7/365. We provide Customer support and have responsibility of Secure delivery of services by solving incidents within area of responsibility and within target response times (SLA). The NOC team consists of Manager, 12 skilled NOC Operators and 2 Support engineers. We are now looking for a NOC Operator to join our team.

Job description

  • Working at Network Operation Centre at Nittedal Teleport and be in the shift rotation plan 24/7/365 that cover Dataservices, Broadcast and RF/Infrastructure & IT/NW.

  • Provide Customer support 24/7/365, Telephone support, customer follow-up, mails, ticket registration and OU booking.

  • Responsible for handling incidents in accordance with the defined processes, including Incident Management, Problem Management, Service Desk Function, Change Management.

  • Monitoring of services through alarms in our Monitoring system and create Incident to notify customers if services are affected.

  • Proactive fault handling, troubleshoot cause of alarm and restoring services.

  • Handle planned work notifications from Service Providers, evaluate planned work notifications. Create change orders and notify customers.

  • For Data services perform configuration, activation, deactivation and changes through our order and activation system, and Lineup of new terminal.

  • Troubleshoot VSAT issues, including carrier, network settings, antenna, ACU and terminal problems

  • Monitor and detect carriers and obvious sources of interference

  • Service operation & System Monitoring for Teleport infrastructure (RF/Infra and IT/NW), and Security (Site, Fire, Gate and Camera surveillance)

  • Develop and maintain own competence.

  • Supervisor on shift - Overall responsible for Nittedal Teleport outside office hours

                                   

Qualifications and personal qualities

  • Bachelor degree in IT/Engineering, but relevant experience can compensate for the lack of formal education.

  • Experience from Customer Support (B2B & B2C)

  • Good knowledge and experience in IP (Cisco certified, CCNA/CCENT or other network/routing training courses)

  • Experience in Satellite communications                                

  • Fluent in English and at least one Scandinavian language

  • Good knowledge in use of support tools, ticketing systems and reporting tools

  • The Role requires a vigilant person who also has the ability to work 24/7

  • Service minded, willingness to solve any incident

  • Positive attitude and high engagement                     

  • Ability and desire to learn and take on new competences                

  • Ability to stay calm in stressed situations                  

  • Pro-active, Embraces Change, works agile

  • Self-driven and a team worker

  • Security clearance in relation to Norwegian law                                  

We offer

  • A unique opportunity to be part of Telenor Satellite and influence the future of our company

  • Be part of a highly competent and responsible NOC team in a challenging and exciting working environment

  • Modern work environment with advanced IT solutions

  • Great opportunities for professional development and achievements

  • Salary based upon qualifications

Other information

  • Work location is Nittedal Teleport

  • Working hours at NOC according to the current shift rotation plan

  • Application deadline as soon as possible.

  • Contact person: Vidar Moen, Manager Network Operation Centre, +47 91658902

  • We conduct background checks on all relevant candidates

About Telenor Satellite

Telenor Satellite is a major European satellite provider who covers the European, Middle East and North African (EMEA) market within broadcast and data communication services. We work with the industry’s leading antenna suppliers for land and sea services, the biggest direct-to-home (DTH) providers across the Nordics and Central Eastern Europe for broadcast TV and all of the world’s largest broadcasters for video services. We serve over 18 million homes, nearly 1,500 vessels, 600 land terminals and deliver services to more than 400 broadcasters.

Nittedal Teleport is a technical and operational center for satellite-based services delivered by Telenor Satellite. We are located approx. 35 km north of Oslo city center, and at present we are 50 employees at the Teleport. To meet an increasing number of activities, we are looking for a new colleague who can help us with the challenges ahead.

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