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Published
11. November 2021
Location
Denmark
Category
City
Zealand
Deadline
01. December 2021

Description

Head of Global Service-00VQ8

Description

Imagine a future - where internet connectivity knows no boundaries. Do you want to join one of the leading manufacturers of communication and satellite equipment on a fantastic transformational journey?

Cobham SATCOM A/S is currently looking for a Head of Global Service.

Cobham SATCOM is a global tele-communication company where the main purpose of our technology is to keep people safe and connected in the remotest areas both at land and at sea. Big tech companies trust us to help them bring internet connectivity to remote communities, as we have what it takes to lead and deliver on the most ambitious communications projects. At Cobham SATCOM, our vision is to be the leader in remote connectivity, safeguarding and connecting people and ideas. This gives meaning to the work of our 500+ employees worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Cobham SATCOM truly has something special inside.

The mission of the role is to take the Cobham SATCOM post sales service/support to the next level by leading and performing the One Winning SATCOM transformation in service, and building a cross-vertical organization.

Together with the Digitalization team, implement new tools in technical after sales (post sales) support.

Build the service delivery and 24/7 support functions to support the managed services, ConnectIT and new Tracker and Systems business.

Build the required training program and organization to meet the commitments to the channel and service partners across Land and Maritime business units.

Define and instill a continuous improvement culture based on Service Excellence programs.

Drive sales of spare parts and service contracts based on installed base, in close collaboration with sales teams.

You will report to the SVP Maritime, the role can be placed in either Concord US or Lyngby, Denmark.

As a Director, Global Service, your key responsibilities will be:

  • Define – in alignment with stakeholders in the company – the global service policies
  • Build and manage the support organization – redefine and align with regional sales managers the regional set-up, if relevant
  • Ensure ability to deliver the required support related to the managed services offerings and other service contracts (Service Delivery)
  • Implement – together with the digitalization team – new tools, portal etc. to match the current and future support expectations
  • Define and implement the future training model
  • Implement a 24/7 support function or call centre to match the identified needs and contractual obligations

As a Director, Global Service, your skills and qualifications should ideally be:

  • Business Administration or a technical/commercial education at similar level. Experience from similar job an advantage.
  • Excellent people management skills, including remote management and cultural differences. Transformation & change management experience a must.
  • High integrity and understands the need for ethics in business. Demonstrates proper business conduct.
  • Fluent English written and spoken. Ability to effectively present information and respond to questions from customers, managers and peers.
  • Ability to prioritise and manage a considerable workload
  • Ability to think strategically whilst achieving results
  • Excellent communicator that can communicate at all levels and adopt a flexible & consultative approach
  • Ability to adapt to a changing business and market place
  • Ability to think creatively and exploit business opportunities
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to work w/ technical and management personnel across a variety of businesses
  • Basic knowledge on IP and data communications.
  • Experience presenting high-tech products.
  • Ability to travel 30 to 60 days per year.
  • Creating and maintaining client relationships
  • Proficient in technical research and statistical analysis
  • Sound financial and budgetary management
  • Technical expertise
  • Organisational agility and awareness
  • Persuading and Influencing
  • Hungry for success and wins
  • Entrepreneurial and commercial mindset
  • Communicative and collaborative
  • Relating and Networking
  • Strong Analytical and problem-solving skills
  • High attention to details
  • Accountable and owner-like
  • Self-motivated and customer-focused

We offer

Starting your career at Cobham SATCOM means that you will be surrounded by peers that are experts in their field where you can learn from the best and gain relevant skills to adapt to this continuously changing world. Being part of Cobham SATCOM opens up opportunities for you to gain both professional and personal development in our performance-oriented environment, where social interactions are highly valued. You will become a part of a diverse organization on a transformational journey, where no two days look the same, working in a culturally diverse organization where both performance and fun are key elements. You will become part of a company where you will work together with talented, helpful and fun colleagues who value teamwork and integrity.

Beside a competitive salary package, we care about our employees and offer lunch canteen, social events and societies (wine tasting, art club, Friday bar, music band), sport clubs (skiing, cycling, adventure race, badminton), paid fulltime health and accident insurance and well equipped fitness room, but most importantly we care about you becoming one of us.

Application

Please be advised that successful candidates must be willing to present a criminal record check and go through the mandatory security clearance prior to commencing employment with Cobham SATCOM.

Cobham SATCOM is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

About Cobham SATCOM


At Cobham SATCOM, we create, develop, innovate, and share the responsibility to fulfil our potential – both on a company and individual basis. We believe our culture of being highly innovated, our ability to continuously adapt to change, our capability to plan disciplined in connection to the demands and to foster a fun and inspiring work environment empowers us to achieve our ambitions. Join us and be part of bringing our inspiring projects to life. When connection matters you can count on Cobham SATCOM. It will be an exciting and rewarding journey so if you are up for a challenge we hope to hear from you.

Job Category Engineering
Primary LocationDK-Sjælland-Lyngby
Organization CCC - SATCOM
Schedule Full-time

Recruiter Alison Nissen
11-Dec-2021, 5:59:00 PM

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