Description
Role description
In the role of Instrument service engineer, you belong to the service team that is responsible for commissioning and technical support on our customers' instruments. The position includes everything from acting as sales support to installation and configuration of pressure, temperature, flow, wireless, radar. You will use digital tools to perform preventive maintenance and assist during audit shutdowns in production.
Tasks
You provide customers with service desk support services and develop and maintain customer relationships to ensure excellent customer satisfaction and loyalty. This role consists of logging, follow up and informing the customer about his calls and activities, while meeting contract commitments within set targets.
The work consists of installing and upgrading instruments. You will travel offshore and on land-based facilities where Emerson has its installed base.
: Emerson is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial and consumer markets around the world. We are engineers, innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done”. Instead, we push ourselves and strive for the “never been done before”.
Your development will continue with a mixture of internal and external training, online training through our dedicated Global Learning center and on the job training alongside some of the most forward-thinking managers and engineers in our industries. You will also be provided with a carefully matched mentor and buddy from the business to offer support and mentorship as your career within Emerson develops.
The daily job includes technical support to help our customers and construction support, as well as installation.
You will travel to customers in Norway, but as part of the Nordic co-operation you will also travel outside Norway.
Education and experience
Minimum 3-5 years of experience in a field service engineering role with focus on instruments within process industry.
Degree in Control & Process Automation or Engineering (Technical School or University).
Engineering degree, state-certified technician, completed vocational training or equivalent knowledge
Carryout pre-dispatch inspection. Check complete order details for quantity, type, size and trim etc. on all products. Report all non-conformances.
Experience in process measurement principles and products in measuring temperature, pressure, quantity, level etc.
Proficient Norwegian and English;
Driver's license B.
Safety course for the Norwegian continental area.
Characteristics
It helps a lot if you are a person with analytical skills;
Extensive experience with direct customer contact
You are clear and distinct in your communication, both verbally and in writing.
Customer-focused attitude and desire to learn and progress in the field of customer service;
Demonstrate successful results in Solution Selling
Core competence
Excellent skills in: communication, collaboration, presentation, action oriented, instill trust
Good interpersonal and communication skills
You are self-motivated, collaborative and customer focused individual, passionate about making an impact and always act with integrity. You are not afraid to question the status quo by proposing creative solutions to problems.
High technical competence
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.Please contact Frode Donald, Service Manager +47 48055467 or Petter Ohrem, HRBP +47 98255082 if you have any questions.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives . We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.
Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.
Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.