The primary function of the role is to conduct service and periodic maintenance to customers. Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Participate in required training (technical, mandatory by Eaton or by law). To provide a first-class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty.
Diagnostics and repairs
Programming and Service of Eaton devices; Commissioning and maintenance of Eaton systems (supervised/lead)
Providing necessary trainings
Close cooperation with Customer Service Department and Service group to process all customer service issues and to identify customer complaints
Liaise with the OTHER DEPARTMENTS regarding complaint resolution and root cause analysis
Ensure follow up on EHS practices
Record observations and near-misses internal / external
Managing the customer install base with the provided internal apps - ERP/CRM
Regular reporting to the Service Manager
Observe and report all sales opportunities during all interventions and customer discussions
Quote, follow up and Sell products of Eaton service; coordinate service SALES PROCESSES (COMMERCIALLY WISE)
Liaising and maintaining customer relationships whilst maintaining quality customer service
Education level required
Installer electrical background, suitable education
Years and area of experience required
3 years of experience in the field
Three phase electrical installation or maintenance experience essential
Good understanding of switch panels and power distribution
Be able to work together with different cultures
Able to follow instructions
What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Region: Europe, Middle East, AfricaOrganization: ES EMEA ETD SERV Services
Job Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 75 % of the Time