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17. September 2020
Job Type


The Field Service Coordinator will be a key member in KVHs Global Service Team working to coordinate new equipment installations and repairs on board ships in the EMEA region. Responsibilities include but are not limited to coordination of equipment installations and repair. This role will work with the Customer and KVHs internal teams to ensure: Necessary pre-installation documentation Suitable KVH service partner to carry out installation Measures to assure installation quality Communicate installation plan to ship owner or management company Assure equipment is on board prior to the commencement of work Act as escalation point for any problems encountered during an installation Secure post install documentation and file as appropriate Review and issue payment to service partner and invoice customer for services rendered On Board Equipment Repair: Vessels requiring service will be identified by KVHs technical support team Assure replacement parts are sent to the port where service will be provided Contract with local service partner for required repair work Assure service records are updated to reflect repair event Determine whether service event is covered by warranty and invoice customer as appropriate Review and issue payment to service partner and invoice customer for services rendered Understand warranty entitlements and review reimbursement claims Service partner training administration: Build business relationship with service partners with KVHs service partner network Verify training level of service partners to confirm eligibility before hiring Qualifications: Ideal candidate may have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels. Successful candidate will have a strong background in logistics, field coordination, customer service, and financial transactions. Experience using Enterprise Resources Planning System - Baan as well as Customer Relationship Management System - Sales Force preferred. Microsoft Office Suite experience required. Excellent customer service skills Service minded with strong communication skills; Fluent in English, both written and verbal Other language skills are a plus. Availability to work a flexible schedule, including occasional weekends Organized, persistent, detail oriented, and with the ability to work on several project simultaneously. Ability to work autonomously and with a problem solving attitude Capability to successfully work through foreign language and cultural issues when they occur Some travel required Education Requirement: Minimum of an upper secondary or relevant vocationally oriented degree. Ideally candidate will be a graduate of a bachelor or academy profession program in business or engineering.
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