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17. September 2020
Job Type


The Field Service Coordinator will be a key member in KVHs Global Service Team working to coordinate new equipment installations and repairs on board ships in the EMEA region.

Responsibilities include but are not limited to coordination of equipment installations and repair. This role will work with the Customer and KVHs internal teams to ensure:

Necessary pre-installation documentation

Suitable KVH service partner to carry out installation

Measures to assure installation quality

Communicate installation plan to ship owner or management company

Assure equipment is on board prior to the commencement of work

Act as escalation point for any problems encountered during an installation

Secure post install documentation and file as appropriate

Review and issue payment to service partner and invoice customer for services rendered

On Board Equipment Repair:

Vessels requiring service will be identified by KVHs technical support team

Assure replacement parts are sent to the port where service will be provided

Contract with local service partner for required repair work

Assure service records are updated to reflect repair event

Determine whether service event is covered by warranty and invoice customer as appropriate

Review and issue payment to service partner and invoice customer for services rendered

Understand warranty entitlements and review reimbursement claims

Service partner training administration:

Build business relationship with service partners with KVHs service partner network

Verify training level of service partners to confirm eligibility before hiring


Ideal candidate may have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels.

Successful candidate will have a strong background in logistics, field coordination, customer service, and financial transactions.

Experience using Enterprise Resources Planning System - Baan as well as Customer Relationship Management System - Sales Force preferred. Microsoft Office Suite experience required.

Excellent customer service skills

Service minded with strong communication skills; Fluent in English, both written and verbal

Other language skills are a plus.

Availability to work a flexible schedule, including occasional weekends

Organized, persistent, detail oriented, and with the ability to work on several project simultaneously.

Ability to work autonomously and with a problem solving attitude

Capability to successfully work through foreign language and cultural issues when they occur

Some travel required

Education Requirement:

Minimum of an upper secondary or relevant vocationally oriented degree.

Ideally candidate will be a graduate of a bachelor or academy profession program in business or engineering.

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