Description
Are you our new manager of the Customer Success team?
We offer
An opportunity to be part of an innovative company, dedicated to developing crew competence in the wind, oil & gas and the maritime industry, with the purpose to improve safety and operational performance.
We offer an exciting and challenging job in an international environment, where you will play a vital role in delivering a Better learning experience for our customers. You will be a focal point for our customer journey and work cross functional with our customers, instructors and leadership team.
We live our values and build strong teams of people passionate for their job and dedicated to always change for the better. The Customer Success Team is no exception and you will lead a skilled and dedicated team.
You will be part of our extended leadership team, constantly focusing on the need of our customers and working with the development of our business.Key responsibilities
You and your team will support our customers by:Providing excellent customer service via phone, email and in personBooking participantsPreparing certificates and reporting to awarding bodies
Manning our reception for check-in of course participantsPlanning of in-house resources and instructor skill upgrading
Proactively monitoring and managing training needs of TMS clients
Booking courses for clients with external trusted partners
You will be responsible for:
Prioritizing tasks and keeping deadlinesDefining roles and responsibilities
Optimizing work processes
Develop and maintain work proceduresEffective implementation of new TMS agreements
Stakeholder Management with Key Customers
Ensure relevant flow of information to management and to other relevant parties takes placeWe are looking for
You have a commercial mind-set and respond positively and actively to challenges. You might have a relevant background in training or experience with customer service and the industry. You thrive in a hands on role in a fast-paced environment. You are motivated by creating tangible results through the team. You contribute in the daily tasks. We are looking for following qualifications:
Self-driven and result orientedCommercial and accounting acumen suitable to the roleAbility to motivate others
Strong sense of urgencyGreat communication skillsRelevant education e.g. on BSc or MSc level
Fluent in English and Danish both verbally and in writing