Vacancy Title: Customer Service Representative
Vacancy Location: Alesund, Noway
Engagement Type: Permanent, Full Time
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme
Your New Role
Are you an excellent communicator, passionate and committed to delivering great customer service? Are you proactive, independent and results driven? Great news! Survitec now have the perfect role for you as our new Customer Service Representative at our Alesund office!
Reporting into Administration and Supply Chain Manager in our Marine Division. You will flaunt our culture of customer satisfaction through the end-to-end customer process globally via orders, inquiries, and complaints. You will maintain and engage ongoing relationships with selected customers and sales staff.
You will use knowledge and availability of our products and services and sales territories to provide a key communications link to the customer. Using your skills and experience you will be able to analyse and judge the sensitivity to our customer needs in each situation.
What You Can Expect from the Role
Key Responsibilities and accountabilities:
Provide advanced product and service information and responds to complex customer questions about those products and services
Record and process orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints
Responds to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as requiredSchedules follow-up actions and enter relevant information into the system contact to create a call plan and ensure that Survitec has quality data to enable effective customer retention and business development activities
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.
The Experience, Qualifications and Skills You Will Have
Fluent in both English and Norwegian languages
Minimum of 1 years’ experience of quoting and selling of products
Must have strong problem-solving skills and be self-efficient
Excellent Customer Service experience
Proficient in Microsoft Office
Marine or Aviation Industry experience
ERP and IFS system experience
Why work for us
Competitive SalaryHow to Apply
Click Apply Now above
If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via firstname.lastname@example.org.
The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we