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16. April 2021


We are currently recruiting within: Customer Service Export Job Purpose The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department's daily functions and procedures. Your profile We are looking for someone with a can-do attitude, who is a problem solver and can work independently. To be able to function well both internally within the workgroup and externally towards customer, you need to be socially competent, a good listener and committed. Previous working experience within customer service (especially regarding the transport- and/or shipping industry), will be an advantage but will not be expected nor necessary. It is compulsory for you to be fluent in Finnish and English, in both verbal and written form. You also need to have good working knowledge of modern IT-system such as G-suite, Gmail and MS office. Primary Job Responsibilities Have daily correspondence with customer regarding bookings and the registration of shipments. Ensure that quality standards are maintained but also work towards enhancing the service towards customers. Communicate and collaborate with other departments such as sales, accounting, operations and equipment control. Communicate with our ONE-offices. Competencies Customer focus and communication Planning and organisation Teamwork Ability to work under pressure Key Relationships RHQ Trade managements and process management Internal departments such as sales, accounting, operations, equipment control Customs and local authorities Offshore offices Application This is a temporary employment contract, that starts as soon as possible and with an end date of 30.09.2022 . The vacancy of this role is in Helsinki, Finland. Please send your application including a Cover Letter and a brief CV, in English, to johanna.kopra@one-line.com and jarmo.kaihlamaki@one-line.com by April25st 2021. In this recruitment process we will be interviewing on an ongoing basis. If you have any questions about this role, please contact johanna.kopra@one-line.com Ocean Network Express was established on July 7th, 2017 by the integration of "K" Line, MOL and NYK, a worldwide shipping company. As a result of the integration, our fleet size is 1,590,000 TEU which is the 6th largest in the world (as of January 2020). Operations will be performed through a fleet of 224 vessels, including 31 super-large ships, such as world largest 20,000 TEU container ships, in a service network covering over 120 countries around the world with appr. 14,000 employees. We are supporting the Scandinavian organisation with a total of 80 employees with offices in Gothenburg and Stockholm, Sweden, in Aarhus, Denmark and Helsinki, Finland. Our regional headquarters is located in London, UK and or global headquarters in Singapore.

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