Description
Sales > SBU NCE > Customer Service Management
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation, and service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work.
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the North & West Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Danish customers by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship and seeking aftermarket sales.
Responsibilities
As CSA, you will be working closely with our Customer Managers, being the ones handling the requests at the required service level and making sure we deliver according to the contract and meet customer expectations.
Your responsibilities will include but is not excluded to:
Organize, structure, and follow up with internal stakeholders on customer requests
Quote, negotiate, and agree about execution and payment of repairs
Invoice and follow up on payment
Meetings internally with Vestas, ensuring effective communications with all relevant departments as well as meetings externally with customers requiring preparation & follow-up on all progress
Handle multiply fixed, daily tasks concerning customer issues and secure that all customer communication is handled and registered in CRM
Contribute to the continuous improvement of both general work routines and formal procedures
Create service orders and instructions to service technicians and other parts of the service organization
Qualifications
On the professional level we believe you have:
Experience from customer service, maintaining long-term customer relationships
Experience with CRM systems and ERP systems
High-level skills in MS Office
Experience working with numbers
Solid verbal and written communication skills in Danish and English
Competencies
On a personal level, we think you have/are:
A solid business and service mindset, with a natural motivation towards giving the customer a great service experience
Focused and solutions-oriented, motivated to find the route cause in issues
Working creatively towards continuous improvements, & creating a structure where it’s needed
Since we are a small team, we see you having positive and flexible collaborator approach to secure the daily workflow
Detail-oriented, organized, and structured with a high focus on quality
What we offer
As our new Customer Service Agent, you will be where it all happens, in close relationship with our customers. You will become part of a smaller team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive and prestige less, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develops new technology and supervises the transition into green energy.
Additional Information
This position is located at our offices in Videbaek, Denmark. Applications are handled on an ongoing basis so please apply as soon as possible or the 04th of April 2022 the latest. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.