Description
Electrolux Professional presents:
IT SERVICE DELIVERY COORDINATOR
Ljungby, Sweden
Electrolux Professional IT is responsible for the IT strategy and delivery within Electrolux Professional. We are going through significant change as we strive to become a more customer and service-oriented organization, challenged by new requirements in the cloud, mobility, security and connected appliances (IoT) domains.
As the IT Coordinator for Infrastructure Service Delivery and Applications, you will work together with peers from both the Central Global IT Team and the other company resources to ensure timely and consistent delivery of, and support to, all Global & Local IT initiatives across the Infrastructure and Application streams, as well as direct support to IT users.
Your primary focus in terms of geographic area of responsibility will be North Europe. Travel will be part of the job.
KEY RESPONSIBILITIES
Ensure Global and Regional enhancements or changes are implemented pro-actively and with ownership of the process.
Identify, manage engagement of, and relationship with, all needed local external IT partners needed to support Global and Regional projects.
Interface with Global outsourcing IT partners e.g. AT&T, HCL, T-Systems.
Ownership of all IT installations, enhancements or changes: ensure that they are in line with the Global standards and policies
Ensure correct and timely follow up on requests and incidents, in line with defined SLAs.
Ensure changes implemented in the field are known and aligned to what defined with/by Central IT Team.
Development, implementation and reporting on standard Global controls and KPI’s.
Support IT systems in Factories and offices in cooperation with Local and Global IT partners/outsourcers.
Ensure day-to-day support working in the areas of workplace, servers, network.
Act as IT contact to the business for day-to-day issues, support and train users on relevant IT matters.
YOU
We are looking for someone who has excellent written and verbal communication skills. You can easily communicate to different types of audiences and you have the ability to explain technical aspects in simple terms
You are self-motivated and results focused, and you have the ability to accept and manage change.
You are a good listener, but also decisive when needed.
Furthermore you are a team player who thrives in a multicultural environment, where different ideas can grow. You have strong collaboration skills with the ability to work effectively both with internal and external (offshore) partners remotely as well as under pressure
We believe you see yourself as Proactive. Positive, and Flexible. You’re not just solving the tasks, you always think ahead and pro-actively drive change initiatives.
Your are a smart risk taker. You are self-motivated, with high energy and enthusiasm as well organized and methodical to deal with challenges
You have an agile approach and you are willing to travel as required.
REQUIREMENTS
Excellent knowledge of O365, Azure/Active Directory, Windows Server, Virtualized environments and IT environments in general.
Excellent knowledge of network technologies.
Good knowledge of Windows Desktop operating systems and tools e.g. O365 suite.
IT Security skills
Negotiation skills
Bachelor’s degree (or equivalent) in Information Technology or related disciplines.
Minimum of two years experience in a similar IT role
Fluent in Swedish and English
Application deadline: 2020-12-06
About Electrolux Professional
Professionals is an independent company of Electrolux but used to be a subsidiary company to Electrolux. It was stock listed on March23rd, 2020.
Electrolux Professional is a leading provider and trusted partner for unit and full solutions, with a comprehensive and integrated offering for food, beverage and laundry. Our innovative and efficient solutions help to make our customers’ work-life easier, more profitable - and truly sustainable every day. With 10,000 service technicians in over 140 countries, we offer our customers a worldwide service network. In 2018, Electrolux Professional had 3,000 employees and achieved global sales of SEK 9bn.
For more information, visit: www.electroluxprofessional.com