Description
Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.
Job posting end date: 10/27/2020
We are looking for a Head of Global end user service delivery; IT Service desk and Onsite support to join our MOIT End user engagement team. You will be working as the responsible for service desk and on-site support delivery.
As a Head of Service desk and onsite support you will
Manage teams/vendor(s) providing service desk and on-site support services
Work with other IT teams to ensure collaboration in IT SD and OSS areas
Follow ITIL and SMO practicalities
Ensure continuous development of IT SD and OSS practicalities
Manage handover to support process for projects, which impacting IT SD and OSS
Manage user expectations and ensure user satisfaction
Manage budget for ITSD and OSS
To succeed in the role you need
To have good ITIL understanding and experience in service management
Experience in ITSD operations and On-site support service delivery
Ability to travel offshore couple of times per year (after travel restrictions)
Understanding of complex information and requirements
Good prioritisation skills and be flexible enough to adapt plans
Ability to manage offshore external teams efficiently
This position is located in Finland; preferrably in Espoo or Tampere.
Additional information: For further information about this role, please contact Marjaana Suojansalo.
To apply, please leave your application via Metso Outotec Careers pages by 16th of October 2020. Please note that we will start interviews already during the application period, so please send your application as soon as possible.
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.
Headquartered in Helsinki, Finland, Metso Outotec employs over 15,000 people in more than 50 countries and its illustrative combined sales for 2019 were about EUR 4.2 billion. The company is listed on the Nasdaq Helsinki. mogroup.com, twitter.com/metsooutotec