Description
Be visionary
At FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives FLIR is making a real difference in our world.
Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Your contribution
As a Service Engineer, you are a vital player in maintaining FLIR's world-leading thermal imaging infrared technology position on the market. You will be a part of The Service department comprised of technical professionals and customer support. Your focus is post-sale support for cameras mainly for maritime usage, often mounted on ships and boats. You are a highly visible customer support and work with installations, conduct product trainings, and general post-sales support activities. Your job is mostly spent on our FLIR site and involves repairs of complex camera electronics and mechanical equipment, overseeing diagnoses, troubleshooting, and service. Since you are working close to our customers, you need excellent social skills to provide superior customer service. We work continuously with improvements. We think you are open to both help and get help from all team colleagues. For us, the team spirit climate is central, and the goal is that the work we do together should feel both meaningful and joyful.
The job in plain language
Conduct high-level repair, diagnosis, service, support, and upgrades to primarily thermal maritime products
Under limited supervision, occasionally visit customer and operator sites to carry out field analysis and repairs
Analyze product failure and recommend and implement solutions to enhance product reliability
Ad hoc job duties as required/needed in support of overall business needs in engineering, manufacturing, logistics, etc
Liaison with customers to keep them informed of the progress of returned equipment
Use of our Business software system (SAP) to determine repair and maintenance costs and provision of information to allow service quotations to be raised
The role will be based in Täby, Sweden
To be ready to take on this role we would love if you have
Excellent customer service attributes
Strong mechanical and electrical background to have the ability to problem-solve/troubleshoot complex electronic systems
Experience in technical support or engineering environment is a plus
Full professional level in English and Swedish is a must
Driver's license
What FLIR offers you
To be a part of a market-leading company with a 50 years track record
At FLIR, you get a unique opportunity to experience how cutting-edge R&D, software- and hardware development come together under one roof. We do our own research, our own development, and our own manufacturing
Friendly culture with a focus on collaboration, problem-solving, and creativity
Fair compensation structure and benefits
Interested?
If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.
The selection process is ongoing, so don't wait, but no later than the 1st of Mars. We might fill the position before the job post expires.
If you have questions about the position or FLIR, please contact Jens Engrund, Senior Talent Acquisition, jens.engrund@flir.com.
Most of the initial communication will happen over mail. Have an eye on your mailbox
When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point. Application in Swedish or English.
This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
FLIR is an equal opportunity employer.Apply Now