The energy company Gasum is a Nordic gas sector and energy market expert. Our purpose is cleaner energy - We offer cleaner energy and energy market expert services for industry and for combined heat and power production as well as cleaner fuel solutions for road and maritime transport. We help our customers to reduce their own carbon footprint as well as that of their customers. Together with our partners, we promote development towards a carbon-neutral future on land and at sea. The Gasum Group has around 380 employees in Finland, Norway, Sweden and Germany. Gasum is owned by the State of Finland and it was founded in 1994.
Road transport sector is a key part of Gasum's strategy. The Traffic Business Unit serves the automotive and transport sector with gas fuel. This sector is undergoing a major transformation in customer needs, due to increased demand for cleaner solutions, environmental targets, and cost efficiency requirements. The Traffic Business Unit is currently operating in Finland, Sweden, and Norway, and is in strong growth for the future, with customers in private and public transport segments.
We are now looking for our Traffic Business Unit a
Senior Manager, Customer Care & Sales Support
for a Nordic role.
Senior Manager, Customer Care & Sales Support is responsible for the continuous development and day-to-day operation of Gasum's customer service and sales support activities to ensure consistent, timely, and efficient customer service and sales support in a multi-vendor and multi-channel setup across the Nordics. In this role, you will lead a small team of customer service and sales support professionals. The role will be based in Finland or Sweden.
Your main responsibilities will be:
developing and managing a cross-Nordic multi-vendor, multi-channel setup for efficient customer service and sales support
setting and following ambitious performance targets to meet and exceed customers' expectations of Gasum Customer Service
developing and managing processes, tools, and practices to improve customer experience and sales support performance
contributing in cross-organizational development projects
managing and developing key stakeholder relationships, including vendor relationships
providing leadership, coaching, and day-to-day support to direct reports
What we expect from you:
As the Senior Manager, Customer Care & Sales Support, we are looking for you to have solid experience in business development and customer service. You are an experienced team manager, good communicator, and a strong team player. You are very familiar with managing and developing customer service and sales support processes, practices, and tools. You have previous knowledge of CRM/ERP systems and strong business acumen.
You are a positive and cooperative team player with plenty of initiative. You can make things happen and simplify complexities: you seek continuous improvement. This role requires fluent written and spoken English language and at least one of the following Nordic languages: Finnish, Swedish or Norwegian. Other Nordic languages will be considered as an advantage. Our internal company language is English.
We offer you:
interesting tasks in a Nordic environment and insights into the energy sector
development opportunities in our responsible and innovative company
an inspiring and modern workplace and an encouraging team that supports you to be your best self
Our ethical code covers looking after people and the environment alike. We aim at building a cleaner tomorrow.
Interested in building a cleaner tomorrow?
Please apply to this role at aresnets.arespartners.fi by Monday 7 June 2021 with enclosing your CV (in English) and salary request. For inquiries about the vacancy, please contact Arespartners' Senior Consultants Vesa Hilevaara at +358 44 057 9570, best available on Thursday 27 May 2021 and Monday 31 May 2021 at 15-16 (UTC+3) or Tapio Tervomaa at +358 400 709 532, best available on Wednesday 2 June 2021 and Monday 7 June 2021 at 8-9 (UTC+3).
To learn more about our company, visit www.gasum.com
WWW-osoite: https://aresnets.arespartners.fi/Yhteystiedot: Arespartners' Senior Consultants Vesa Hilevaara at +358 44 057 9570 or Tapio Tervomaa at +358 400 709 532Työpaikan osoite: 02100 ESPOOPalkkaus: will be agreedTyö alkaa: will be agreedTyöaika: kokoaikatyöTyön kesto: yli 12 kuukauttaHaku päättyy: 07.06.2021 klo 23:59Jätä hakemus: Please apply to this role at aresnets.arespartners.fi by Monday 7 June 2021 with enclosing your CV (in English) and salary request.Ilmoitus jätetty: 25.05.2021
Lähde: TE-palvelujen asiakastietojärjestelmä