Description
Manager IT Operations
Let’s exceed the expected!
RUAG International is an international technology group focusing on the aerospace industry and employs more than 6000 employees worldwide. 67 different nationalities work at RUAG to produce innovative solutions to today's and tomorrow's challenges. Our business segments Aerostructures and Space are supported by the functions; Human Resources & Communication, Finance, Legal Compliance & Governance, IT & Procurement and Strategy & Corporate Development.
As Manager IT Operations, you contribute to RUAG International’s success by assuring the streamlined execution of our IT on a global level. RUAG International currently undergoes a major IT transformation where we transform from a traditional on-premise into a best-in-class cloud based environment. You will be joining a new established global diverse team which will allow you to shape the future of RUAG International's IT organization.
Your responsibilities
Ensure the streamlined operation of RUAG International IT and its service providers
Responsible for all operational processes within IT (ITIL and SIAM)
Responsible for ServiceDesk operation
Responsible for smart hands operation
Operational SLA and KPI monitoring
Thought leader for the function who is inspiring and developing his/her employees and colleagues in this role.
Your Profile
Strong technical background in Application or infrastructure operations area
Strong understanding of agile work methods and an open mindset for new style of IT Operations (e.g. DevOps, NetOps, SecOps)
Strong financial acumen (Budget Management, Contract Management)
10+ Years of experience working with ITIL processes
10+ Years of experience working within an outsourced IT environment
10+ Years of experience in working with near and offshore teams
Fluent in English. Additional languages are a plus
Your contact
Did we spark your interest in this exciting position? Then we look forward to receiving your online application.
RUAG Aerospace | Recruiter/HR Manager: Samuel Markus Cueni | E-mail: https://careers.ruag.com
Location:Gothenburg, SE
Zürich, ZH, CH
Wien, AT