Description
Job title Front Desk Assistant (80% part-time post)
Organizational Unit: Administration
Grade: G3
Duty Station: Malmö, Sweden
1. Organizational setting
The World Maritime University (WMU) is a postgraduate and research university established in 1983 by the International Maritime Organization, the maritime agency of the United Nations. WMU offers M.Sc. and Ph.D. programmes, Postgraduate Diplomas, and Professional Development Courses (PDCs) with the highest standards in maritime and oceans education and training. WMU also has a highly respected research programme supported by specialized research groups across the maritime and ocean fields.
The Front Desk Assistant position is located in the Administration unit at WMU’s headquarters in Malmö, Sweden.
2. Main purpose
Under the overall supervision of the Head of Finance and Administrative Services, the post-holder is expected to perform a variety of front desk and clerical functions and provide quality customer service. The post-holder is expected to oversee the front desk area, including greeting visitors and responding to telephone and in-person requests. Discretion, tact and confidentiality are required.
3. Duties, responsibilities
Responsibilities
Oversees the University main building front entrance;
Oversees the University shop (promotional merchandise);
Greets and welcomes people coming into the building, registering guests and new staff/PhD students and guide them to their in-house contact;
Responsible for adding and editing users in the security system
Hands out keys and visitors cards when required;
Monitors the security camera at the back entrance;
Monitors office supplies and place orders when necessary;
Keeps track of the WMU publications and brochures stock and refill when needed;
Answers all incoming calls and redirect them or keep messages;
Responsible for updating the internal telephone list on the staff portal;
Oversees the university’s telephone system and coordinates issues with IT;
Processes national and international incoming and outgoing courier services;
Keeps front desk tidy and presentable with all necessary material (pens, forms, paper etc.);
Keeps updated records and files;
Sells promotional items, does the monthly sales report and provide the Head of Finance and Administrative Services with annual inventory list;
Responsible for refilling of printing accounts for students;
Perform other duties as needed.
4. Minimum requirements – education, experience and language skills
Education
Essential
Completion of secondary school or equivalent technical or commercial school.
Experience
Two years of experience in the occupational area.
Languages
Essential
Excellent command of English and Swedish.
Desirable
Knowledge of another UN language would be an advantage
5. Knowledge and skills
Essential
Ability to organise own work and to complete tasks accurately, including attention to detail;
Proven ability to work as part of a team and with a minimum of supervision;
Ability to work in an international environment with English as the primary language;
Familiarity with office machines (e.g. computer, printer, fax, etc.);
Knowledge of office management and basic bookkeeping;
Good IT skills;
Customer service orientation;
Effective communication skills in an international and multi-cultural academic environment; flexibility, motivation, enthusiasm and tact;
Ability to work in a multicultural environment and to demonstrate gender-sensitive and
non-discriminatory behaviour and attitudes.
WMU seeks to increase the number of women at all levels and, therefore, qualified women are particularly encouraged to apply. WMU will make every effort to facilitate the employment of persons with disabilities.
Application
The application has to be submitted in English. Applicants must fill in the Personal History Form, which can be found at http://wmu.se/vacancies, provide a letter of interest, and the contact information of three referees to Marco Batista, Head of Human Resources (mb@wmu.se). Candidates will be contacted if they are short-listed. Deadline for applications: 21 February 2022.
This position is an 80% part-time post and is only open to persons legally authorized to live and work in Sweden. The selected candidate will be locally recruited. The employment contract offered is in accordance with the United Nations International Civil Service Commission (ICSC) standards for General Service staff in Sweden. The Salary is exempt from Swedish taxation.