Description
Digital Product Owner – Post Purchase
One-Year Contract, Stockholm
At Electrolux, we are on an ambitious transformation journey building capabilities, strategies and tactics to deliver a best-in-class ownership experience and post-purchase business. Our objective is to drive loyalty and consumer lifetime value through relevant and engaging experiences with clear consumer benefits, that both meet consumers’ needs and expectations, and drive our brand position as well as new revenue. Our abilities to understand, design, develop and continuously optimize and improve key consumer journeys and associated experiences, offerings, sales and service funnels, are key enablers in this transformation. This is a great opportunity to be part of an exciting consumer-centric and data-driven growth and transformation journey.
The European Loyalty Marketing and Post Purchase Experience teams is looking for a Digital Product Owner responsible for driving technical development of post purchase online experiences. You will be the link between the business stakeholders and the design and development teams. As a digital product owner, you will play an important role in our digital transformation journey and aftermarket growth by driving the continuous enhancements of the digital consumer interaction points and develop new online experiences.
Your primary collaboration partners are the central Loyalty and Post Purchase Experience marketing teams who are responsible for the post purchase digital roadmap. You will also work closely with your digital product colleagues in the areas of acquisition and conversion, aligning on overall planned developments and ensure a consistent and seamless experience predominantly in our web platform (Episerver).
In this role you will be involved in smaller and larger initiatives covering both short-term performance optimization initiatives and bug fixes as well as larger transformational projects where there is a need to build, test and launch brand new online experiences.
Key responsibilities
Digital Development Roadmap: Responsible for translating business requirements into a digital development roadmap for post purchase. In this role, you will lead the work to analyse business requirements, define user stories and epics, prioritize the backlog and refine tickets. You will work with a team of two outsourced resources and be a key part of discovery, design, development, deployment and roll out of new or enhanced digital experiences.
Digital experience: Secure an on brand consumer experience throughout our post purchase web platform and other interlinked products; develop this in collaboration with colleagues in Loyalty & Post Purchase Experience marketing, sales, MarTech, IT and local marketing organisation. Analyse business requirements and set priorities for the development team.
Product development: Secure integration with multiple back-end platforms, and downstream systems for a seamless experience. Ensure ‘on-plan‘ delivery by offshore development team. Responsible for the Post Purchase web backlog including daily refinement, evaluation and prioritization of the work generated by the team in order to ensure impeccable features and functionality followed by thorough UAT and go live training.
Stakeholder management: Ensure digital product development transparency within the central and local organizations, effectively prioritize development based on business needs while keeping stakeholders informed and aligned. Align and collaborate with other platform and product owners relevant for delivering a great CX across the Consumer Journey and supporting infrastructure.
Innovate: Drive innovation by capturing new digital opportunities and steer colleagues, collaborators and external agencies to achieve business objectives. Work closely with the Post Purchase Experience team for mid to long term development and innovation.
Who you are
Team player. In this role cross-functional collaboration is everything, so you should be comfortable in dealing with people with different backgrounds and responsibility.
Data and performances driven. Leveraging data and driving optimization comes naturally to you, and you are results and performance driven.
International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams.
Good listener and communicator. You have great communication skills and you have the ability to convince, influence and bring stakeholders, peers, and colleagues together towards the same goal.
Proactive. You are keen for new experience, responsibility and accountability. You are self-driven, results-oriented with a positive outlook.
Creative. You like to explore new ways of thinking and you are passionate about everything in the online world.
Consumer-everything. You are very consumer-centric and you have a passion to create outstanding consumer experiences.
Analytical. You use data to inform your decision making and strategic thinking, with a keen eye on details.
Digitally-minded. You understand how to build experiences online and you’re digitally native.
Minimum requirements
Academic degree in Marketing/Business/IT/Computer science or diploma and equivalent experienceAt least 5-8 years of digital development experience, focused on shaping the online consumer journeys and leading the development of web / app features and functionalitiesSolid experience in developing and managing technical product roadmaps and backlogs, collaborating closely with business stakeholders and development teamsPrevious Product Owner experience across web and/or appsKnowledgeable in modern web architecture and development, responsive web design, native mobile development, performance optimization, and analyticsExperience in complex matrix organizationsExperience with successfully delivering critical projects using agile development frameworksExperience in delivering common product delivery in a complex and multi-cultural environmentExperience in any of the most common CMS and Google AnalyticsExcellent English in spoken and written; knowledge of any additional European language is a plus.
Please apply in English.
Talent Acquisition Partner: Asuka Wu