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Published
3. July 2021
Expires
23. July 2021
Location
Denmark
Category
City
Esbjerg
Page Views
0

Description

Are you our new manager of the Customer Success team?We offerAn opportunity to be part of an innovative company, dedicated to developing crew competence in the wind, oil & gas and the maritime industry, with the purpose to improve safety and operational performance.We offer an exciting and challenging job in an international environment, where you will play a vital role in delivering a Better learning experience for our customers. You will be a focal point for our customer journey and work cross functional with our customers, instructors and leadership team.We live our values and build strong teams of people passionate for their job and dedicated to always change for the better. The Customer Success Team is no exception and you will lead a skilled and dedicated team.You will be part of our extended leadership team, constantly focusing on the need of our customers and working with the development of our business.Key responsibilitiesYou and your team will support our customers by:Providing excellent customer service via phone, email and in personBooking participantsPreparing certificates and reporting to awarding bodiesManning our reception for check-in of course participantsPlanning of in-house resources and instructor skill upgradingProactively monitoring and managing training needs of TMS clientsBooking courses for clients with external trusted partnersYou will be responsible for:Prioritizing tasks and keeping deadlinesDefining roles and responsibilitiesOptimizing work processesDevelop and maintain work proceduresEffective implementation of new TMS agreementsStakeholder Management with Key CustomersEnsure relevant flow of information to management and to other relevant parties takes placeWe are looking forYou have a commercial mind-set and respond positively and actively to challenges. You might have a relevant background in training or experience with customer service and the industry. You thrive in a hands on role in a fast-paced environment. You are motivated by creating tangible results through the team. You contribute in the daily tasks. We are looking for following qualifications:Self-driven and result orientedCommercial and accounting acumen suitable to the roleAbility to motivate othersStrong sense of urgencyGreat communication skillsRelevant education e.g. on BSc or MSc levelFluent in English and Danish both verbally and in writing

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